Refund Policy — MagicTales

Thank you for supporting MagicTales. This policy outlines how refunds and credit adjustments are handled for our digital webnovels and premium chapter unlocks.

1. Digital Nature of Content

Because MagicTales delivers instant digital goods (such as readable chapters and credits applied directly to your reader account), sales are generally final once the credits have been redeemed or content has been unlocked and viewed.

2. Valid Refund Scenarios

• Duplicate Charges: If an error caused you to be billed multiple times for the same credit package.
• Unresolved Technical Issues: If system outages prevent you from accessing purchased content for over 7 business days and our support cannot resolve it.
• Verified Unauthorized Transactions: In cases where fraudulent payment activity is verified by our merchant processor.

3. Refund Request Process

To request an investigation, please contact our support team at support@magic.infinitetales.cc within 7 days of purchase. Please include:

• Your account username and registered email address
• Transaction reference ID (from Paddle / PayPal receipt)
• A concise description of the issue encountered

4. Non-Refundable Items

• Credits that have already been expended on unlocked chapters
• Chapters that have already been read or downloaded
• Promotional, bonus, or gifted credits

5. Chargebacks & Disputes

Filing fraudulent or unauthorized chargebacks without contacting support may result in immediate account suspension. If you experience an issue with billing, please reach out to us first — our team is here to assist you promptly!